Privacy policy

Last updated: 23 June 2025

This Privacy Policy describes how Claire Mode (the “Site”, “we”, “our” or “us”) collects, uses and discloses your personal information when you visit our Site, use our services or make a purchase on clairemode.com (the “Site”), or otherwise communicate with us about the Site (together, the “Services”). For the purposes of this Privacy Policy, “you” and “your” mean you as a user of the Services, whether you are a customer, a site visitor or any other person whose information we have collected in accordance with this Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time, in particular to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised version on the Site, update the “Last updated” date and take any other steps required by applicable law.

How we collect and use your personal information
To provide the Services, we collect personal information about you from various sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use information about you to communicate with you, to provide or improve the Services, to meet our legal obligations, to enforce the applicable terms of use, and to protect or defend the Services, our rights, or those of our users.

The personal information we collect

The type of personal information we obtain depends on how you interact with our Site and our Services. By “personal information” we mean any data that identifies you, describes you, or can be associated with you. The following sections describe the specific categories and types of information we collect.

Information collected directly from you

The information you give us directly through the Services may include:

  • Contact details: name, address, telephone number, email address

  • Order information: name, billing and delivery address, payment confirmation, email address, telephone number

  • Account information: username, password, security questions and other data relating to the security of your account

  • Customer service: any content you share with us when you communicate through the Services

Some features of the Services may ask you to provide this information. You may refuse, but this may limit your access to certain features.

Information collected about your use
We may also automatically collect certain information about your use of the Services (“Usage Data”). This may involve the use of cookies, pixels or similar technologies (“Cookies”). Usage Data may include information about how you access our Site, your device, your browser, your network connection, your IP address, and other data relating to your interactions with the Services.

Information obtained from third parties
Finally, we may obtain information about you from third parties, including:

  • Service providers that run parts of our Site (e.g. Shopify)

  • Payment providers that collect bank details, credit card details and billing addresses in order to process your orders

  • Advertising or technology partners that collect data through cookies, pixels, SDKs and third-party libraries

Any information collected by these third parties is handled in accordance with this Policy. See also the section “Third-party sites and external links”.

How we use your personal information

Providing products and services
We use your data to meet our contractual commitments: processing payments, sending notifications relating to your account or your orders, handling returns and exchanges, and creating and managing your customer account. Shopify may also improve your experience by connecting your account to other Shopify services that you choose to use.

Marketing and advertising
We may use your data for promotional purposes, in particular to send you emails, text messages or post, or to show you targeted advertising.

Security and fraud prevention
We use your data to detect and investigate fraudulent or malicious activity. You are responsible for the security of your account. If it is compromised, please contact us immediately.

Communication and improving the services
We use your information to provide you with customer service and to improve our Services.

Cookies

Like many sites, we use cookies. For more information about the cookies used by our Shopify-powered shop, see: https://www.shopify.com/legal/cookies

Sharing your personal information

In certain cases we may share your personal data with:

  • Service providers acting on our behalf

  • Commercial or advertising partners

  • Our affiliated companies

  • When you explicitly consent to it

  • As part of a legal obligation or a corporate transaction (e.g. merger, sale)

We do not share sensitive data without your consent.

Third-party sites and external links
Our Site may contain links to third-party sites or platforms. We do not guarantee their security or their privacy policy. Any information you provide there is at your own risk.

Children’s data
Our Services are not aimed at children, and we do not knowingly collect their data. If you believe that your child has given us information, please contact us.

Security and retention of your data
We put security measures in place, but no transmission is completely secure. Please avoid sending us sensitive data through unsecured channels. We keep personal data only for as long as is necessary for the purposes described.

Your rights
Depending on your country of residence, you may have rights such as access, erasure, rectification, portability, objection, or withdrawal of consent. Contact us to exercise these rights.

Complaints
If you have a complaint about how we handle your personal data, you can contact us or approach the competent data protection authority.

International users
We may transfer your personal data to other countries. Where we do, appropriate safeguards will be put in place.

Customer Service

Telephone: +31614984241

Email: info@clairemode.com

Address: Emmerrek 43, Blaricum, North Holland, 1261 KX, The Netherlands